YC-backed Mutiny helps B2B business personalize their website for each visitor

Mutiny, which is part of the current batch of startups at accelerator Y Combinator, helps business-to-business, software-as-a-service companies present a message that’s customized to each visitor on their website.

Co-founder and CEO Jaleh Rezaei said this concept is alive and well in the analog world: When she was at VMware, sales reps were given materials to help them tailor their pitch for each prospective customer. Then, when she was one of the early employees at HR services startup Gusto, she tried to do something similar online, only to find that existing software wasn’t quite up to the task.

There are landing page optimization tools, but Rezaei asked, “Who wants to create a thousand versions of your website?” And there are A/B testing tools, but Rezaei argued that they’re really designed to test “generic content” and use “very little audience intelligence.” And as for creating your own personalization tools, many companies will find that it requires “way too much engineering effort.”

That’s where Mutiny comes in. It integrates with existing data sources to allow businesses to divide their customers into segments. Then they can use Mutiny’s graphical interface to create personalized elements of the webpage for each segment.

For example, when you visit the homepage of Mutiny customer Amplitude, things like the customer testimonials and the call to action will change depending on the size of the company. Or when Brex customers click through from an email marketing campaign, they’ll see a credit card offer tailored to their name and company.

Brex -- personalized with Mutiny

These kinds of changes might not seem all that significant, but Rezaei said that when someone visits a B2B website, they’re probably interested in the product or service already. If they’re not converting, it’s probably because “they didn’t find what they wanted right away.” Mutiny can help surface the right content or the right message for the right customer.

The startup will also compare the personalized results to the generic webpage to help determine what does and doesn’t improve the bottom line. Rezaei said some of Mutiny’s early customers (who include Gusto, Infusionsoft and Brex) have seen conversion rates improve by 20 to 180 percent.

“That’s not to say that every test performs better, but the nice thing here is that you immediately see how something is performing,” she added.

Eventually, Rezaei is hoping to expand Mutiny’s technology so that it can personalize every aspect of the B2B purchase experience, including email and ad retargeting.

“Our passion as a founding team is growth,” she said. “Progress occurs not when you just build something, but when that product makes it into the hands of the person for whom it was intended to help.”


Source: Tech Crunch

6 million users had installed third-party Twitter clients

Twitter tried to downplay the impact deactivating its legacy APIs would have on its community and the third-party Twitter clients preferred by many power users by saying that “less than 1%” of Twitter developers were using these old APIs. Twitter is correct in its characterization of the size of this developer base, but it’s overlooking millions of third-party app users in the process. According to data from Sensor Tower, six million App Store and Google Play users installed the top five third-party Twitter clients between January 2014 and July 2018.

Over the past year, these top third-party apps were downloaded 500,000 times.

This data is largely free of reinstalls, the firm also said.

The top third-party Twitter apps users installed over the past three-and-a-half years have included: Twitterrific, Echofon, TweetCaster, Tweetbot and Ubersocial.

Of course, some portion of those users may have since switched to Twitter’s native app for iOS or Android, or they may run both a third-party app and Twitter’s own app in parallel.

Even if only some of these six million users remain, they represent a small, vocal and — in some cases, prominent — user base. It’s one that is very upset right now, too. And for a company that just posted a loss of one million users during its last earnings, it seems odd that Twitter would not figure out a way to accommodate this crowd, or even bring them on board its new API platform to make money from them.

Twitter, apparently, was weighing data and facts, not user sentiment and public perception, when it made this decision. But some things have more value than numbers on a spreadsheet. They are part of a company’s history and culture. Of course, Twitter has every right to blow all that up and move on, but that doesn’t make it the right decision.

To be fair, Twitter is not lying when it says this is a small group. The third-party user base is tiny compared with Twitter’s native app user base. During the same time that six million people were downloading third-party apps, the official Twitter app was installed a whopping 560 million times across iOS and Android. That puts the third-party apps’ share of installs at about 1.1 percent of the total.

That user base may have been shrinking over the years, too. During the past year, while the top third-party apps were installed half a million times, Twitter’s app was installed 117 million times. This made third-party apps’ share only about 0.4 percent of downloads, giving the official app a 99 percent market share.

But third-party app developers and the apps’ users are power users. Zealots, even. Evangelists.

Twitter itself credited them with pioneering “product features we all know and love,” like the mute option, pull-to-refresh and more. That means the apps’ continued existence brings more value to Twitter’s service than numbers alone can show.

Image credit: iMore

They are part of Twitter’s history. You can even credit one of the apps for Twitter’s logo! Initially, Twitter only had a typeset version of its name. Then Twitterrific came along and introduced a bird for its logo. Twitter soon followed.

Twitterrific was also the first to use the word “tweet,” which is now standard Twitter lingo. (The company used “twitter-ing.” Can you imagine?)

These third-party apps also play a role in retaining users who struggle with the new user experience Twitter has adopted — its algorithmic timeline. Instead, the apps offer a chronological view of tweets, as some continue to prefer.

Twitter’s decision to cripple these developers’ apps is shameful.

It shows a lack of respect for Twitter’s history, its power user base, its culture of innovation and its very own nature as a platform, not a destination.

P.S.:

twitterrific


Source: Tech Crunch

YC-backed Sterblue aims to enable smarter drone inspections

As government regulation for commercial drone usage seems to be trending in a very positive direction for the companies involved, there is an ever-growing opportunity for drone startups to utilize artificial intelligence to deliver insights without requiring much human effort.

Sterblue, a French drone software startup that is launching out of Y Combinator’s latest class of companies, is aiming to get off-the-shelf drones inspecting large outdoor structures up close with automated insights that identify anomalies that need a second look.

The startup’s software is specifically focused on enabling drones to easily inspect large power lines or wind turbines with simple automated trajectories that can get a job done much quicker and with less room for human error. The software also allows the drones to get much closer to the large structures they are scanning so the scanned images are as high-quality as possible.

Compared to navigating a tight urban environment, Sterblue has the benefit of there being very few airborne anomalies around these structures, so autonomously flying along certain flight paths is as easy as having a CAD structure available and enough wiggle room to correct for things like wind condition.

Operators basically just have to connect their drones to the Sterblue cloud platform where they can upload photos and view 3D models of the structures they have scanned while letting the startup’s neural net identify any issues that need further attention. All and all, Sterblue says their software can let drones get within three meters of power lines and wind turbines, which allows their AI systems to easily detect anomalies from the photos being taken. Sterblue says their system can detect defects as small as one millimeter in size.

The startup was initially working on their own custom drone hardware but decided that their efforts were best spent supporting off-the-shelf devices from companies like DJI, with their software solution sitting on top. The founding team is composed of former Airbus employees that are focusing early efforts on utility companies, with some of the first customers based in Europe, Africa and Asia.


Source: Tech Crunch

Incentivai launches to simulate how hackers break blockchains

Cryptocurrency projects can crash and burn if developers don’t predict how humans will abuse their blockchains. Once a decentralized digital economy is released into the wild and the coins start to fly, it’s tough to implement fixes to the smart contracts that govern them. That’s why Incentivai is coming out of stealth today with its artificial intelligence simulations that test not just for security holes, but for how greedy or illogical humans can crater a blockchain community. Crypto developers can use Incentivai’s service to fix their systems before they go live.

“There are many ways to check the code of a smart contract, but there’s no way to make sure the economy you’ve created works as expected,” says Incentivai’s solo founder Piotr Grudzień. “I came up with the idea to build a simulation with machine learning agents that behave like humans so you can look into the future and see what your system is likely to behave like.”

Incentivai will graduate from Y Combinator next week and already has a few customers. They can either pay Incentivai to audit their project and produce a report, or they can host the AI simulation tool like a software-as-a-service. The first deployments of blockchains it’s checked will go out in a few months, and the startup has released some case studies to prove its worth.

“People do theoretical work or logic to prove that under certain conditions, this is the optimal strategy for the user. But users are not rational. There’s lots of unpredictable behavior that’s difficult to model,” Grudzień explains. Incentivai explores those illogical trading strategies so developers don’t have to tear out their hair trying to imagine them.

Protecting crypto from the human x-factor

There’s no rewind button in the blockchain world. The immutable and irreversible qualities of this decentralized technology prevent inventors from meddling with it once in use, for better or worse. If developers don’t foresee how users could make false claims and bribe others to approve them, or take other actions to screw over the system, they might not be able to thwart the attack. But given the right open-ended incentives (hence the startup’s name), AI agents will try everything they can to earn the most money, exposing the conceptual flaws in the project’s architecture.

“The strategy is the same as what DeepMind does with AlphaGo, testing different strategies,” Grudzień explains. He developed his AI chops earning a masters at Cambridge before working on natural language processing research for Microsoft.

Here’s how Incentivai works. First a developer writes the smart contracts they want to test for a product like selling insurance on the blockchain. Incentivai tells its AI agents what to optimize for and lays out all the possible actions they could take. The agents can have different identities, like a hacker trying to grab as much money as they can, a faker filing false claims or a speculator that cares about maximizing coin price while ignoring its functionality.

Incentivai then tweaks these agents to make them more or less risk averse, or care more or less about whether they disrupt the blockchain system in its totality. The startup monitors the agents and pulls out insights about how to change the system.

For example, Incentivai might learn that uneven token distribution leads to pump and dump schemes, so the developer should more evenly divide tokens and give fewer to early users. Or it might find that an insurance product where users vote on what claims should be approved needs to increase its bond price that voters pay for verifying a false claim so that it’s not profitable for voters to take bribes from fraudsters.

Grudzień has done some predictions about his own startup too. He thinks that if the use of decentralized apps rises, there will be a lot of startups trying to copy his approach to security services. He says there are already some doing token engineering audits, incentive design and consultancy, but he hasn’t seen anyone else with a functional simulation product that’s produced case studies. “As the industry matures, I think we’ll see more and more complex economic systems that need this.”


Source: Tech Crunch

Sino-US investment firms are targeting over $4 billion for new funds launched this year

As limited partners increasingly demand greater exposure to emerging market opportunities, venture capital firms with a focus on Asia are bulking up their funds and chasing deals in an increasingly competitive race to own stakes in the next generation of local startups with global aspirations.

Over the last year, firms, including DCM Ventures, GGV CapitalMatrix Partners China and Qiming Venture Partners, have all significantly increased the targets for their new funds. If each firm hits their targets, there’s roughly $4.4 billion in new capital that could be flooding into an already scorching market for investment into Chinese startups, according to SEC filings.

The largest of these new funds, by far, is GGV Capital, which has registered a new $1.8 billion fund with the Securities and Exchange Commission. Qiming Ventures has targeted $900 million for its latest fund, while DCM Ventures and Matrix Partners China are each looking for $750 million for their own new investment vehicles, according to securities filings.

Managing partners at the firms did not respond to a request for comment.

These four firms are among the last standing from the initial flood of U.S.-based venture capital firms that poured into Asia (and China specifically) in the first decade of the new millennium.

While marquee names like Kleiner Perkins, DFJ and others foundered in China, these four firms (along with global venture capital juggernauts like Sequoia Capital and NEA) put down deep roots and notched notable wins with investments in startups like Didi Chuxing, Kuaidi, Meituan-Dianping, Xiaomi and many more.

In part, these massive new funds are simply a response to the new world that venture investors find themselves in thanks to the massive amounts of capital raised by SoftBank with its $100 billion Vision Fund, or Sequoia with its $9 billion new investment vehicle.

Firms are also under pressure to raise more capital from limited partners, who want to reduce their exposure and consolidate their own investments around venture firms with track records of success and the ability to deploy capital into larger checks.

Couple those facts with the (still) low cost of capital given where interest rates are, and the sustained growth of technology companies across emerging market geographies, and you have a more willing pool of investors that want to commit more capital to emerging technology ecosystems (this is happening in Latin America, too).

But there are also some contours of China’s competitive environment that are pushing these venture capital firms to raise increasingly larger funds.

One is the sheer size of the opportunity that exists for new technology companies in China. As the WeChat messaging service increasingly evolves into a new operating system, there are opportunities to scale quickly with larger infusions of capital to capture the market.

Like their peers in the U.S., Chinese companies are also delaying their public offerings and spending more time to build a better outcome with their IPOs. That’s putting pressure on earlier-stage investors to raise capital so they don’t get crowded out in those later-stage rounds.

Chinese entrepreneurs are also often putting in their own money to finance companies at the earliest stages, which means startups are more mature when they’re seeking their first round. It’s this phenomenon that leads to the $100 million Series A and B rounds that crop up in the Chinese market more regularly than in the U.S.


Source: Tech Crunch

Facebook is going back to college

Kids these days take a greater interest in practical things than we give them credit for. For example, this summer my 12-year-old son Leo was at sleepaway camp in Canada. When we received his first letter home, among camp platitudes, the two notable items reported were that one of his counselors was discharged from the Israeli Army a week before camp, while another was recently “mugged by three guys (one had a gun!) and got stabbed in the arm.” Leo reported the cabin was mesmerized when, as a reward, the counselor showed campers his sweater with a knife hole in it.

America’s colleges and universities could learn a thing or two from Leo, because they continue to resist teaching students the practical things they’ll need to know as soon as they graduate; for instance, to get jobs that will allow them to make student loan payments. Digital skills head this list, specifically experience with the high-powered software they’ll be required to use every day in entry-level positions.

But talk to a college president or provost about the importance of Marketo, HubSpot, Pardot, Tableau, Adobe and Autodesk for their graduates, and they’re at a loss for how to integrate last-mile training into their degree programs in order prepare students to work on these essential software platforms.

Enter a new company, Pathstream, which just announced a partnership with tech leader Unity and previously partnered with Facebook. Pathstream supports the delivery of career-critical software skill training in VR/AR and digital marketing at colleges and universities.

According to Pathstream co-founder Eleanor Cooper, the company was created from piecing together two insights. First, graduates aren’t getting the digital skills they need to be hired. Employers are so frustrated that they no longer believe that new grads are qualified for digital jobs; according to a recent survey of more than 95,000 job postings by TalentWorks, 61 percent of positions that say they’re seeking entry-level employees now specify at least three years or more of relevant work experience. Second, tech companies are struggling to reach new generations of learners.

While today’s college graduates are “digital natives,” these natives have been conditioned on Netflix-like interfaces, and aren’t accustomed to laborious software configurations, or the steep learning curves required to master a software platform.

As a result, Cooper says Pathstream makes learning a new software platform live up to student expectations of receiving “joy before pain,” thereby gently nudging college students down the road to mastery. In addition, rather than traditional classroom-based learning, Pathstream’s platform simulates a work environment, where students complete tasks and projects on the platform, build a portfolio of work and earn a certification from both a higher education institution and the software company.

Facebook is using Pathstream to support training students on its digital marketing platform, including social media marketing using Facebook Ad Manager and Instagram . Parisa Zagat, Policy Programs Manager at Facebook, related the partnership with Pathstream to its pledge in June to train 1 million U.S. small business owners on the digital skills they need to compete in today’s workplace.

Unity is focusing its training on VR/AR courses for industry use cases (construction, manufacturing, automotive, enterprise training). Jessica Lindl, Global Head of Education at Unity, said “in order to gain employment in today’s digitally focused world, job-seekers are required to rapidly up-level their skills.”

Image: Getty Images/smartboy10/DigitalVision

“The problem is there’s a significant education gap between those who seek to learn these skills and the programs available to them. With Pathstream, we will be able to provide interactive programs for students of all backgrounds to learn real-world software platforms in their own way, making it easier and more efficient for them to find success in their current career path or a new one.”

While it completes training programs for Facebook and Unity, Pathstream is building out a network of colleges that will offer the curriculum to students. Recently, Facebook announced that Pathstream will be offering digital marketing certificates at Central New Mexico Community College and Des Moines Area Community College. According to Zagat, “By the end of the year, Facebook plans to form a total of 20 partnerships with community colleges across the country, working hand-in-hand with Pathstream and the colleges to build out custom curriculums and programs for these partnerships.”

Cooper says that “colleges and universities understand that their students are focused on employment, and specifically on getting a good first job. Today’s students no longer buy the line that college prepares you for your fifth job, not your first job. They know that if you don’t get a good first job, you’re probably not going to get a good fifth job.” And, as she points out, most good first jobs specifically require one or more technologies like Facebook or Unity — technologies that colleges and universities aren’t teaching.

If Pathstream is able to realize its vision of integrating industry-relevant software training into degree programs in a big way, colleges and universities have a shot at maintaining their stranglehold as the sole pathway to successful careers. If Pathstream’s impact is more limited, watch for millions of students to sidestep traditional colleges, and enroll in emerging faster and cheaper alternative pathways to good first jobs — alternative pathways that will almost certainly integrate the kind of last-mile training being pioneered by Pathstream.


Source: Tech Crunch

Work-Bench enterprise report predicts end of SaaS could be coming

Work-Bench, a New York City venture capital firm that spends a lot of time around Fortune 1000 companies, has put together The Work-Bench Enterprise Almanac: 2018 Edition, which you could think of as a State of the Enterprise report. It’s somewhat like Mary Meeker’s Internet Trends report, but with a focus on the tools and technologies that will be having a major impact on the enterprise in the coming year.

Perhaps the biggest take-away from the report could be that the end of SaaS as we’ve known could be coming if modern tools make it easier for companies to build software themselves. More on this later.

While the report writers state that their findings are based at least partly on anecdotal evidence, it is clearly an educated set of observations and predictions related to the company’s work with enterprise startups and the large companies they tend to target.

As they wrote in their Medium post launching the report, “Our primary aim is to help founders see the forest from the trees. For Fortune 1000 executives and other players in the ecosystem, it will help cut through the noise and marketing hype to see what really matters.” Whether that’s the case will be in the eye of the reader, but it’s a comprehensive attempt to document the state of the enterprise as they see it, and there are not too many who have done that.

The big picture

The report points out the broader landscape in which enterprise companies — startups and established players alike — are operating today. You have traditional tech companies like Cisco and HP, the mega cloud companies like Amazon, Microsoft and Google, the Growth Guard with companies like Snowflake, DataDog and Sumo Logic and the New Guard, those early stage enterprise companies gunning for the more established players.

As the report states, the mega cloud players are having a huge impact on the industry by providing the infrastructure services for startups to launch and grow without worrying about building their own data centers or scaling to meet increasing demand as a company develops.

The mega clouders also scoop up a fair number of startups. Yet they don’t devote quite the level of revenue to M&A as you might think based on how acquisitive the likes of Salesforce, Microsoft and Oracle have tended to be over the years. In fact, in spite of all the action and multi-billion deals we’ve seen, Work-Bench sees room for even more.

It’s worth pointing out that Work-Bench predicts Salesforce itself could become a target for mega cloud M&A action. They are predicting that either Amazon or Microsoft could buy the CRM giant. We saw such speculation several years ago and it turned out that Salesforce was too rich for even these company’s blood. While they may have more cash to spend, the price has probably only gone up as Salesforce acquires more and more companies and its revenue has surpassed $10 billion.

About those mega trends

The report dives into 4 main areas of coverage, none of which are likely to surprise you if you read about the enterprise regularly in this or other publications:

  • Machine Learning
  • Cloud
  • Security
  • SaaS

While all of these are really interconnected as SaaS is part of the cloud and all need security and will be (if they aren’t already) taking advantage of machine learning. Work-Bench is not seeing it in such simple terms, of course, diving into each area in detail.

The biggest take-away is perhaps that infrastructure could end up devouring SaaS in the long run. Software as a Service grew out of couple of earlier trends, the first being the rise of the Web as a way to deliver software, then the rise of mobile to move it beyond the desktop. The cloud-mobile connection is well documented and allowed companies like Uber and Airbnb, as just a couple of examples, to flourish by providing scalable infrastructure and a computer in our pockets to access their services whenever we needed them. These companies could never have existed without the combination of cloud-based infrastructure and mobile devices.

End of SaaS dominance?

But today, Work-Bench is saying that we are seeing some other trends that could be tipping the scales back to infrastructure. That includes containers and microservices, serverless, Database as a Service and React for building front ends. Work-Bench argues that if every company is truly a software company, these tools could make it easier for companies to build these kind of services cheaply and easily, and possibly bypass the SaaS vendors.

What’s more, they suggest that if these companies are doing mass customization to these services, then it might make more sense to build instead of buy, at least on one level. In the past, we have seen what happens when companies try to take these kinds of massive software projects on themselves and it hardly ever ended well. They were usually bulky, difficult to update and put the companies behind the curve competitively. Whether simplifying the entire developer tool kit would change that remains to be seen.

They don’t necessarily see companies running wholesale away from SaaS just yet to do this, but they do wonder if developers could push this trend inside of organizations as more tools appear on the landscape to make it easier to build your own.

The remainder of the report goes in depth into each of these trends, and this article just has scratched the surface of the information you’ll find there. The entire report is embedded below.


Source: Tech Crunch

China is the fastest growing smart speaker market

No surprise that smart speaker sales are on the rise. That certainly comports with recent numbers from NPD. The latest report from Canalys, however, pulls the camera back a bit to give a better picture of the global market. Seems that while smart speaker sales continue to be hot here in the States, they’re positively on fire in China.

Global shipments increased by 187 percent year-over-year for a total of 16.8 million units. China accounted for 52-percent of the total growth worldwide, with Alibaba and Xiaomi accounting for 17.7 and 12.2 percent, respectively. The growth is large, in part, due to the fact that the category effectively didn’t exists a year ago.

Canalys’ Hattie He notes that a confluence of different elements have potentially put the country on track overtake the U.S.

“Alibaba and Xiaomi have both relied on aggressive price cuts to create demand,” He adds. “Both companies have the financial backing to spend on marketing and hardware subsidies in a bid to quickly build their user bases. Although the real level of user demand for speaker products is currently unproven, China is on its way to overtake the US in the near term. The challenge remains for local vendors to increase user stickiness and generate revenue from the growing installed base of smart speaker users.”

Also interesting is the fact that Google has maintained its top spot ahead of Amazon, with explosive growth year over year. Google’s up 449 percent to Amazon’s -14 — putting the two companies in first and second place, respectively. Of course, Amazon got a significant headset in the market, so Google has some ground to make up. Apple, meanwhile, failed to crack the top four.


Source: Tech Crunch

Facebook cracks down on opioid dealers after years of neglect

Facebook’s role in the opioid crisis could become another scandal following yesterday’s release of harrowing new statistics from the Center for Disease Control. It estimated there were nearly 30,000 synthetic opioid overdose deaths in the U.S. in 2017, up from roughly 20,000 the year before. When recreational drugs like Xanax and OxyContin are adulterated with the more powerful synthetic opioid Fentanyl, the misdosage can prove fatal. Xanax, OxyContin and other pain killers are often bought online, with dealers promoting themselves on social media including Facebook.

Hours after the new stats were reported by The New York Times and others, a source spotted that Facebook’s internal search engine stopped returning posts, Pages and Groups for searches of “OxyContin,” “Xanax,” “Fentanyl” and other opioids, as well as other drugs like “LSD.” Only videos, often news reports deploring opiate abuse, and user profiles whose names match the searches, are now returned. This makes it significantly harder for potential buyers or addicts to connect with dealers through Facebook.

However, some dealers have taken to putting drug titles into their Facebook profile names, allowing accounts like “Fentanyl Kingpin Kilo” to continue showing up in search results. It’s not exactly clear when the search changes occurred.

On some search result pages for queries like “buy xanax,” Facebook is now showing a “Can we help?” box that says “If you or someone you know struggles with opioid misuse, we would like to help you find ways to get free and confidential treatment referrals, as well as information about substance use, prevention and recovery.” A “Get support” button opens the site of The Substance Abuse and Mental Health Services Administration, a branch of the U.S. department of health and human services that provides addiction resources. Facebook had promised back in June that this feature was coming.

Facebook search results for many drug names now only surface people and video news reports, and no longer show posts, Pages or Groups, which often offered access to dealers

When asked, Facebook confirmed that it’s recently made it harder to find content that facilitates the sale of opioids on the social network. Facebook tells me it’s constantly updating its approach to thwart bad actors who look for new ways to bypass its safeguards. The company confirms it’s now removing content violating its drug policies, and it’s blocked hundreds of terms associated with drug sales from showing results other than links to news about drug abuse awareness. It’s also removed thousands of terms from being suggested as searches in its typeahead.

Prior to recent changes, buyers could easily search for drugs and find posts from dealers with phone numbers to contact

Regarding the “Can we help?” box, Facebook tells me this resource will be available on Instagram in the coming weeks, and it provided this statement:

We recently launched the “Get Help Feature” in our Facebook search function that directs people looking for help or attempting to purchase illegal substances to the SAMHSA national helpline. When people search for help with opioid misuse or attempt to buy opioids, they will be prompted with content at the top of the search results page that will ask them if they would like help finding free and confidential treatment referrals. This will then direct them to the SAMHSA National Helpline. We’ve partnered with the Substance Abuse & Mental Health Services Administration to identify these search terms and will continue to review and update to ensure we are showing this information at the most relevant times.

Facebook’s new drug abuse resource feature

The new actions follow Facebook shutting down some hashtags like “#Fentanyl” on Instagram back in April that could let buyers connect with dealers. That only came after activists like Glassbreakers’ Eileen Carey aggressively criticized the company, demanding change. In some cases, when users would report Facebook Groups’ or Pages’ posts as violating its policy prohibiting the sale of regulated goods like drugs, the posts would be removed, but Facebook would leave up the Pages. This mirrors some of the problems it’s had with Infowars around determining the threshold of posts inciting violence or harassing other users necessary to trigger a Page or profile suspension or deletion.

Facebook in some cases deleted posts selling drugs, but not the Pages or Groups carrying them

Before all these changes, users could find tons of vendors illegally selling opioids through posts, photos and Pages on Facebook and Instagram. Facebook also introduced a new ads policy last week requiring addiction treatment centers that want to market to potential patients be certified first to ensure they’re not actually dealers preying on addicts.

Much of the recent criticism facing Facebook has focused on it failing to prevent election interference, privacy scandals and the spread of fake news, plus how hours of browsing its feeds can impact well-being. But its negligence regarding illegal opioid sales has likely contributed to some of the 72,000 drug overdose deaths in America last year. It serves as another example of how Facebook’s fixation on the positive benefits of social networking blinded it to the harsh realities of how its service can be misused.

Last November, Facebook CEO Mark Zuckerberg said that learning of the depths of the opioid crisis was the “biggest surprise” from his listening tour visiting states across the U.S, and that it was “really saddening to see.”

Zuckerberg meets with Opioid crisis caregivers and the families of victims in Ohio in April 2017

Five months later, Representative David B. McKinley (R-W.VA) grilled Zuckerberg about Facebook’s responsibility surrounding the crisis. “Your platform is still being used to circumvent the law and allow people to buy highly addictive drugs without a prescription” McKinley said during Zuckerberg’s congressional hearings in April. “With all due respect, Facebook is actually enabling an illegal activity, and in so doing, you are hurting people. Would you agree with that statement?” The CEO admitted “there are a number of areas of content that we need to do a better job policing on our service.”

Yet the fact that he called the crisis a “surprise” but failed to take stronger action when some of the drugs causing the epidemic were changing hands via his website is something Facebook hasn’t fully atoned for, nor done enough to stop. The new changes should be the start of a long road to recovery for Facebook itself.


Source: Tech Crunch

New Zealand to VCs and hedge fund managers buying up its land: No more

Over the last couple of years, a once well-kept secret began to gain traction in New York media outlets: wealthy American investors, including VCs and hedge fund managers, had begun snapping up tracts of land in New Zealand, largely out of fear that a Trump administration could have a destabilizing effect on an already polarized United States but also owing to growing concerns about climate change and other impending disaster scenarios.

Now, facing a growing backlash over rising housing prices, New Zealand’s parliament has banned non-residents from purchasing most types of homes, aside from new apartments in large developments. (Australians and Singaporeans are exempt because of free-trade deals.)

The bill, passed narrowly yesterday, was reportedly heralded by New Zealand’s Trade and Economic Development Minister David Parker as a “significant milestone.”

Said Parker, “This government believes that New Zealanders should not be outbid by wealthier foreign buyers . . . Whether it’s a beautiful lakeside or ocean-front estate, or a modest suburban house, this law ensures that the market for our homes is set in New Zealand, not on the international market.”

The move to block foreign buyers isn’t a complete shock in lieu of the amount of publicity that New Zealand has garnered in recent years as a haven for wealthy survivalists, including those in tech. The New Yorker began exploring the trend in a profile about Y Combinator President Sam Altman, which said that Altman’s plan, in the case of a pandemic, was to “fly with his friend Peter Thiel, the billionaire venture capitalist, to Thiel’s house in New Zealand.”

The outlet followed up with another piece several months later, in January of last year, about many other investors who’d come to see New Zealand as their backup plan. In fact, there were so many of them — particularly hedge fund managers — that it had become a bit of a running joke, LinkedIn founder and investor Reid Hoffman told the magazine. He recalled telling a friend that he was thinking of visiting New Zealand, after which the friend had asked Hoffman, “Oh, are you going to get apocalypse insurance?” Said Hoffman to the New Yorker, “Saying you’re ‘buying a house in New Zealand’ is kind of a wink, wink, say no more. Once you’ve done the Masonic handshake, they’ll be, like, ‘Oh, you know, I have a broker who sells old ICBM silos, and they’re nuclear-hardened, and they kind of look like they would be interesting to live in.’ ”

(Thiel’s ties to New Zealand became particularly prominent after The New York Times last year published his successful 2011 application for citizenship to the South Pacific island nation, in which Thiel had stated: “I am happy to say categorically that I have found no other country that aligns more with my view of the future than New Zealand.” As for the story’s timing, it was published in February of last year, several days after Trump signed an order that temporarily banned all refugees from the U.S.)

According to the country’s Internal Affairs Department, last year, 36,450 people were granted New Zealand citizenship. Nearly six thousand of them came from the United Kingdom. Another 4,665 came from India and, lower down the line in terms of the percentage of people accepted, 1,314 people were granted citizenship who were born in China, and 735 were born in the U.S.

It isn’t clear if the country — which is currently home to roughly five million people — plans to amend its processes around granting citizenship. With rare exceptions, as with Thiel, applicants are usually required to have been living in New Zealand with residence status for five years before they apply.

It’s also hard to know just how many wealthy Americans have become landowners in New Zealand, though New York hedge fund managers appear to have gotten the memo about the country ahead of Silicon Valley.  (Thiel, notably, had created a hedge fund called Clarium Capital back in 2002, though it’s been wound down in more recent years.)

According to The New Yorker, Rob Johnson, a former hedge fund manager with Soros who is today the president of a Soros-backed think tank called the Institute for New Economic Thinking, told an audience at the World Economic Forum in Switzerland in 2015, “I know hedge fund managers all over the world who are buying airstrips and farms in places like New Zealand because they think they need a getaway.”

Underscoring the country’s global attraction, a BBC report about the new ban states that Chinese investors have been among the biggest and most active offshore buyers of property in New Zealand in recent years.


Source: Tech Crunch