Improbable urges Unity to unsuspend their license, to rectify ‘farcical’ situation for developers

Improbable may be pissed at Unity, but they still want them back.

In a blog post titled “A final statement on SpatialOS and Unity,” the team at the cloud gaming startup aimed to tell their side of the story and implored Unity to “clarify their terms or unsuspend our licenses.”

Unity is a game engine that developers use to create, among other things, games. Improbable offers a cloud solution to developers that basically enables large multiplayer online gameplay by rendering the game worlds across multiple servers on its SpatialOS platform.

Yesterday, Improbable announced that Unity had terminated their game engine access and that developers that used SpatialOS were in danger of losing their work. Unity responded that live and in development games were fine and that Improbable was in violation of their new terms of service and needed to negotiate a new partnership.

In the new blog post, Improbable doesn’t mince words, saying it “still has all its Unity license and access suspended. We cannot easily fix bugs, improve the service or really support our customers without being in a legal grey area. Anyone who has ever run a live game knows this is a farcical situation that puts games at risk.”

Last night, Improbable appeared to leverage their relation with rival engine-maker Epic Games to put the heat on Unity, creating a $25 million fund with the gaming giant to help developers move to “more open engines,” a pretty transparent knock on Unity.

Improbable now seems to be claiming that Unity basically changed the rules on them and was trying to bully them into a deal that none of their other partners have requested.

“We do not require any direct technical cooperation with an engine provider to offer our services – Crytek, Epic and all other providers clearly allow interoperability without commercial arrangement with cloud platforms. We have no formal technical arrangements there and have not required any with Unity for years.”

Losing Unity support is a huge blow to Improbable, which has raised $600 million largely on the promise that it can revolutionize online gaming, something that would prove difficult to do without one of the largest available game engines.


Source: Tech Crunch

The NYT gets into voice with 5 new Alexa skills, including a daily briefing, quiz and more

The New York Times is expanding its efforts around audio programming and voice assistants, the company announced today. The NYT says it’s launching a daily flash briefing for Alexa devices, as well as an interactive news quiz, and – in an interesting twist – it will be introducing “enhanced coverage” in its Sunday paper that prompts readers to launch dedicated Alexa skills to learn more about the stories they’re reading.

On weekdays, the Times will offer a short news briefing for Alexa devices that’s hosted by Michael Barbaro of The NYT’s popular podcast, “The Daily.” Listeners can enable the Alexa skill, then ask to hear the top stories by saying “Alexa, what’s my Flash Briefing,” or “Alexa, what’s in the news?,” for example.

For now, the flash briefing consists of the last portion of “The Daily” where Barbaro says “Here’s what else you need to know today.” Over time, the company plans to expand upon that with new stories and sound bites.

Also new today is a daily news quiz, created by “The Daily’s” producers. This will be available on Fridays, and is triggered by saying “Alexa, play The New York Times News Quiz.”

The quiz will ask questions that listeners answer to then be told if they are right or wrong. The skill will provide additional context, as well.

While daily briefing skills and quizzes are among the most popular types of Alexa skills today, the way the paper is experimenting with its Sunday paper contest is interesting.

Skill discovery is still a huge challenge on voice assistants. And even when you enable a skill, you may forget to use it or not remember what it’s called, if it’s not something you launch regularly.

The NYT’s solution is to add Alexa prompts to its printed edition of the Sunday paper, for select sections including travel, music, and books.

Starting this weekend, a special section will feature Travel’s annual list of f ‘52 Places to Go.’ Readers can choose to listen to the Times’s new ‘Traveler’ writer Sebastian Modak, as he visits all the places on the list, by saying, “Alexa, open the 52 Places Traveler.”

In addition, a command to “open The Pop Music Roundup” will offer a voice round-up from Times pop music editor Caryn Ganz, while saying “Alexa, get book recommendations from The New York Times” will trigger Alexa to tell you what the paper’s book critics are reading and recommend.

All three of these Alexa skills will continue beyond this weekend and will include fresh content.

“We’ve only just begun to explore the ways that voice technology can bring Times journalism to our audience, where and how they want it,” said Monica Drake, assistant managing editor, The New York Times, in a statement about the Alexa skills. “This project is a great starting point in this effort as we begin to experiment the ways voice can work in conjunction with stayed mediums like print while also exploring native Times experiences like the flash briefing and interactive news quiz, built specifically for voice services,” she added.

The NYT already offered some of its news through Alexa and other voice assistants prior to today, as its podcast “The Daily” has been available across platforms. But this is the first time it has rolled out dedicated Alexa skills like this.


Source: Tech Crunch

Google cans the Chromecast Audio

The Chromecast Audio is no more. Google has decided to stop manufacturing the audio dongle that allowed you to add any ‘dumb’ speaker to your Google Cast setup. If you still want one, you’ll have to hurry — and to entice you to buy a discontinued product, Google is now selling its remaining inventory for $15 instead of $35.

“Our product portfolio continues to evolve, and now we have a variety of products for users to enjoy audio,” Google told us  in a statement. “We have therefore stopped manufacturing our Chromecast Audio products. We will continue to offer assistance for Chromecast Audio devices, so users can continue to enjoy their music, podcasts and more.”

While the Chromecast turned out to be a major hit for Google, the Chromecast Audio was always more of a niche product.

Google is clearly more interested in getting people to buy its Google Home products and Assistant- or Cast-enabled speakers from its partners. It’s also worth noting that all Google Home devices can connect to Bluetooth enabled speakers, though plenty of people surely have a nice speaker setup at home that doesn’t have built-in Bluetooth support. “Bluetooth adapters suck,” Google told us at the time, though at this point, it seems a Bluetooth adapter may just be the way to go.

The Chromecast Audio first launched back in 2015, in conjunction with the second-generation Chromecast. Over the years, the Chromecast Audio received numerous updates that enabled features like multi-room support. Google says it’ll continue to support Chromcast Audio users for the time being, so if you have already invested in this ecosystem, you should be set for a few more years.

 


Source: Tech Crunch

Netflix faces $25 million lawsuit over ‘Black Mirror: Bandersnatch’

If you watched Netflix’s latest ‘Black Mirror’ production, there’s no doubt it reminded you of the “Choose Your Own Adventure” books. Now, the publisher that owns the trademark to “Choose Your Own Adventure,” Chooseco, LLC, is suing Netflix. The publisher is alleging trademark infringement, The Hollywood Reporter first reported.

In the complaint, Chooseco says Netflix “used the mark willfully and intentionally to capitalize on viewers’ nostalgia for the original book series from the 1980s and 1990s. The film’s dark and, at times, disturbing content dilutes the goodwill for and positive associations with Chooseco’s mark and tarnishes its products.”

In one scene, the main character explains to his dad that his video game, ‘Bandersnatch,’ is based on the fictional “Choose Your Own Adventure” book.

20th Century Fox, according to Chooseco, has an options contract to develop a series based on the publisher’s books. Netflix, on the other hand, pursued a license beginning in 2016 but did not receive one, the suit says. Chooseco alleges it also sent Netflix a cease-and-desist letter before the release of ‘Bandersnatch.’

Chooseco is seeking at least $25 million or Netflix’s profits from the film, whichever amount is the greatest, for Netflix’s alleged trademark infringement, false designation of origin, unfair competition and trademark dilution.

Netflix declined to comment for this story.


Source: Tech Crunch

Square loses another key executive as Mary Kay Bowman joins Visa

Square’s management continues to shuffle. One week after the merchant services and mobile payments company tapped Amrita Ahuja to lead finance, replacing long-time executive Sarah Friar who landed the chief executive role at Nextdoor, the company’s head of payments, Mary Kay Bowman, has joined Visa as its head of seller solutions.

The company will promote someone internally to fill the position, according to a source familiar with the matter.

Bowman joined Square in 2015 after more than a decade at Amazon, most recently as the e-commerce giant’s director of global payments. In her new role, Visa says Bowman will lead the credit card company’s “strategy for acceptance products and solutions, driving the design, development and delivery of new services and solutions that will transform the payment experience for both sellers and consumers.”

“This is a critical role, as the point of sale is undergoing dramatic change as it shifts from traditional payment acceptance to digital, cross-channel payment experiences,” Visa wrote in a company announcement released Friday morning.


Source: Tech Crunch

Mayfield, among the oldest venture firms, gets a new partner as it celebrates 50 years in the business

Venture firms can come and go, as anyone who lived through the boom and bust of the late ’90s internet bubble can attest. Some firms have staying power, however, and among these is Mayfield, founded 50 years ago, just ahead of Kleiner Perkins and Sequoia Capital (both founded 47 years ago) and Menlo Ventures and New Enterprise Associates, which celebrate their 43rd and 42nd birthdays this year, respectively.

Indeed, to ensure it continues to stick around, Mayfield decided it was time to strengthen its bench as it sailed into 2019, and its newest partner toward that end is Patrick Salyer, most recently the CEO of Gigya, a Mayfield-backed company where Salyer started as a VP and who, on his 30th birthday, three years into his tenure with the company, was asked by its board to take over as CEO.

Given that SAP spent $350 million in 2017 to acquire Gigya —  it helped online properties manage customer identities and profiles and raised roughly $100 million from investors) — that decision seems to have panned out. We had a quick exchange with Salyer earlier this week about the experience, as well as asked what he’ll be focused on now as a first-time VC.

TC: Why were you asked to take over Gigya three years into career with the company, and what was that transition like?

PS: I had been one of the first employees and had established myself as a business leader on the team.  We were going through a pivot from an advertising focused business to a SaaS enterprise business, and the previous CEO had stepped down for personal reasons. This was an incredible opportunity but a trying one as a first-time CEO, as I was suddenly in charge of people that used to be my peers or even senior to me.

TC: Any interesting details you can share about how that acquisition by SAP came together a year and a half ago?

PS: We also found ourselves working together on a long list of shared customers. As time went on, we both realized that what we could accomplish together outweighed what we could do apart.

TC:  When did you start talking with Mayfield about joining as a partner, and have you ever invested before as an angel investor?

PS: I’ve been 100 percent focused on running a startup for the past seven years. This next  career move is as much about the opportunity to work with the team at Mayfield as it is about joining venture. Along my journey, I realized how lonely the founder-CEO role can be. I couldn’t have imagined navigating this without great people surrounding me and in particular, the investors at Mayfield, so when Navin [Chaddha], Mayfield’s managing director and one of my previous board members, brought up the idea of joining Mayfield, I was super excited about the opportunity to take my own learnings and serve other entrepreneurs in the same way.

TC: Will your focus be on cyber security? What’s your mandate at Mayfield?

PS: I’m going to focus on B2B companies, primarily in the applications versus the infrastructure space, given my experience over the last decade.

Beyond that, I want to keep an open mind and follow great entrepreneurs who want to grow into world-class CEOs.  There are many interesting areas of focus I’ll look forward to digging into. For example, I’m very intrigued on the impact of privacy, including regulation like GDPR and changing consumer sentiment, and how that creates opportunities within B2B.

TC: How many deals will you be expected to lead each year?

PS:  The firm makes 8 to 10 investments a year, but there’s no target or quota for each partner.

TC: How will your own experience as a CEO of a venture-backed company influence how you talk with founders?

PS: It starts with empathy.  Running a startup is the hardest job in the world. My own experience was anything but a straight line, requiring multiple product pivots, go-to-market changes, management team rebuilds, and tough fundraises.  This can be the case even during the ‘ups,’ where you know something bad can happen around the corner, but it especially can happen during down periods, when you think it’s all your fault. I am hoping to encourage CEOs to take the long view.

I also learned so much from being part of a CEO coaching group — both through guidance from the leader and from my peers — and I plan to
share that playbook with other CEOs.

Finally, I had the opportunity to get a deep understanding of achieving product market fit and go-to-market approaches, as Gigya went through multiple pivots; I hope to draw from those experiences.

TC: What did you learn as the CEO of a venture-backed company that you want to avoid doing as a VC?

PS:  I’m fortunate to have a wealth of operating experience as a startup CEO to draw upon, but I also need to realize that every business and market is different.  It’ll be important to keep a beginner’s mind as I meet with entrepreneurs.


Source: Tech Crunch

How to get your money’s worth from your startup lawyer

You will never know as much as your lawyers do about the legal services they provide to you. It is a classic asymmetry of information, where the party that knows less gets the worse deal. In this case, that is you, the startup founder.

As an attorney and a co-founder of a venture-backed startup that made it over the finish line, I have been on both sides of the table. Through that experience, I’ve adopted an approach for managing legal spend which you can use to help ensure that you get the most from the money you put toward legal fees.

Have you had a great experience with a startup lawyer? Tell us in this brief survey.

Overview of Common Fee Structures

There are really only three legal fee structures: flat, hourly and contingency. In addition to these, attorneys may charge differently for consultations (free vs. paid), may or may not require a retainer to be paid before starting work, and perhaps will entertain certain forms of deferred compensation, such as delayed payment or equity in lieu of cash (though most will not, knowing that odds are well stacked against your startup).

Flat fees. Always good for self-contained, relatively routine legal tasks, such as business formation and subsequent stock issuance, standard IP assignments, employee handbooks, employee compensation plans, trademarks, etc. In the ideal case, you are paying your lawyer to do something they have done a hundred times before, with only minor tweaks along the way – it is predictable work that comes at a predictable price. Recent changes to the California Rules of Professional Conduct (effective 11/1/2018) have provided further guidance to lawyers and clients concerning flat fee structures, making them relatively more transparent in theory, if not in practice.

The key question for flat fees, of course, is how much should your particular matter cost? The most accurate answer here, unsurprisingly, is that “it depends” – on the experience of the attorney, on the particular legal task at hand, on your unique business circumstances, etc. While the typical business incorporation might be $2,000 all-in, a seed financing (assuming common forms are used) could be anywhere between $5,000 and $20,000).

What are the exact flat fees you should pay? We’ll have more on that soon.

Hourly fees. This is the preferred method of billing for most attorneys, not necessarily because it results in more total fees, but because the lawyer has at least some assurance she will not end up working “for free” when the client inevitably has additional questions, makes unexpected changes, or requires counsel on ancillary topics. The particular hourly rate you pay depends primarily on the experience of the attorney, usually measured in years (the absolute minimum I would suggest you consider is three years), with most solo practitioners charging somewhere between $175 to $300 per hour, boutique firms charging between $300 and $500 per hour, and large firms charging anywhere between $400 (junior associates) to $950 (experienced partners) per hour — though everything in Manhattan is more expensive.

Contingency fees. While conceptually intriguing to some, contingency fees (usually 30 percent to 40 percent of the amount potentially awarded in a given legal matter, hence the contingency) are not typically relevant for early-stage startups where the goal is generally to avoid litigation. For that reason, I will focus mostly on flat versus hourly fees.

Finally, when it comes to retainer fees, it is helpful to know that lawyers must follow strict trust accounting practices (see Rules of Professional Conduct 4-100; and also Rule 4-200 for attorney fees in general). You can even reference these rules if you ever find yourself in a fee dispute. Remember, too, that government administrative or filing fees (e.g. the cost of filing for a trademark) are always distinct from the fees paid to compensate your lawyer and therefore should be itemized separately on any billing statement you receive.

How to Keep the Fees Down

Given that background, there are a number of things you can do to help keep your lawyer fees in check:

1. Hire lawyers who have experience with the particular task you are asking them to perform. Most lawyers have a specialty of some sort (however broadly defined) in which they are most adept and therefore efficient. The last thing you want to do is pay a lawyer to educate themselves in a new practice area. Lawyers will generally list their core practice areas on their website, and it is in these areas they are most likely to be proficient. It would be a mistake in my opinion to hire a lawyer to do any work outside the explicitly enumerated practice areas shown on their website. If you are considering hiring a true business generalist, then at least try to get a sense for the practice areas in which he or she most often provides counsel and be sure there is significant overlap with your needs, including experience working with startups specifically; also, consider ratcheting up the required minimum level of experience to at least 7-10 years.

2. Educate yourself and then let your lawyer know you understand the basics. Today there are numerous high-quality, free templates and other resources available for the most common legal tasks facing startups (see links below). If you need new Terms of Service, for example, carefully read one of the many templates available, insert comments where you see fit, and pass on this marvelous example of intellectual aspiration to your attorney for final drafting. This will let the attorney know you have a basic understanding of what the assignment entails and at the very least reduce perceived asymmetries of information, improving your relative bargaining position.

a. Startup documents: Docracy, Upcounsel, Cooley Go.
b. Financing documents – Y Combinator, NVCA, SeriesSeed.

3. Ask to be notified when a certain dollar amount has been billed, or to receive an informal billing update at the end of each week (even if the billing is not strictly itemized). When subject to hourly billing, it is always a good idea to stay informed of where exactly you stand. While providing detailed off-cycle billing can be a burden for lawyers, providing an informal billing update to a client generally is not and most attorneys will oblige. Also, it never hurts to ask your lawyer for time/cost estimates before starting an assignment — here again you can request the attorney notify you when they surpass their estimate; if only subconsciously, you have anchored the amount the attorney believes is appropriate to bill on the matter, which can provide you leverage on future assignments if they ultimately exceed that amount.

4. Ask for an “emerging company” discount. Most lawyers who work with startups are willing to provide discounts to smaller companies: in the case of large firms, to attract the most well-funded startups; and in the case of smaller firms or solo practitioners, to better serve their primary client type — small, undercapitalized enterprises. Remember, too, most solo practitioners are themselves entrepreneurs who have taken the risk of launching their own businesses (albeit a law firm) so they can be surprisingly sympathetic to other founders in the same situation.

5. Consider deferred fee structures. Deferred fee structures generally involve payment in something other than cash, or payment at a time in the future; there are two primary types: (a) payment of fees delayed until close of pending investment; and (b) equity (or other consideration) offered in lieu of cash. I once heard of an attorney who accepted a vintage Martin acoustic guitar as full payment for fees in the high four-figure range. Although I would very carefully consider any deferred fee structures — because they can create a misalignment of incentives (or worse, an outright conflict of interest) — they can in certain situations be a workable choice for cash-strapped startups and risk-tolerant attorneys.

6. Get clarity on costs, expenses, billing rates for administrative assistants, paralegals, etc. One advantage to working with firms who staff assistants, paralegals, junior and senior associates — all of whom support the partners of a firm — is that billable rates generally range from lowest to highest, respectively. Whenever possible, you can request that paralegals and junior associates do the most routine (yet time-consuming) work, leaving critical negotiations to the partners and high-level drafting to senior associates. Finally, make sure you understand in advance what costs and expenses the firm will pass on to you (e.g. photocopying, postage, couriers, travel) and whenever possible, ask if these costs can be waived or reduced.

Follow these tips from the outset and with some experience, you can be sure that you will efficiently allocate resources against your legal service needs.

On that note, have you already had a great experience with a startup lawyer? TechCrunch is looking for the ones founders love to work with the most. Fill out this quick survey to tell us about your experiences and we’ll share the results with you.

Daniel T. McKenzie, Esq., manages the Law Offices of Daniel McKenzie, specializing in the representation of startups and startup founders. Prior to establishing his law offices, Daniel McKenzie co-founded and served as lead in-house counsel for Reelio, Inc., backed by eVentures, and acquired in 2018 by Fullscreen (a subsidiary Otter Media and AT&T).

DISCLAIMER: This post discusses general legal issues, but it does not constitute legal advice in any respect. No reader should act or refrain from acting on the basis of any information presented herein without seeking the advice of counsel in the relevant jurisdiction. TechCrunch, the author and the author’s firm expressly disclaim all liability in respect of any actions taken or not taken based on any contents of this post.


Source: Tech Crunch

GM is smartening up its Bolt EV smartphone app

GM is sprucing up its smartphone app for owners of the all-electric Chevrolet Bolt through a collaboration with charging network companies EVgo, ChargePoint and Greenlots.

The idea is to take aggregate dynamic data from each of the EV charging networks so owners can have a “more seamless charging experience.” In short: GM wants to make it easier and more intuitive for Bolt EV owners to find and access charging. Removing hurdles from the charging experience can go a long way in convincing more people to buy the Bolt EV, or any EV for that matter.

The partnership with EVgo, ChargePoint and Greenlots is a notable start considering that collectively that means more than 31,000 charging ports.

“GM believes in an all-electric future, and this is a significant step to make charging easier for our customers,” said Doug Parks, General Motors vice president of Autonomous and Electric Vehicle Programs. “By collaborating with these three companies, we expect to reduce barriers to create a stronger EV infrastructure for the future. This is an important step toward achieving GM’s vision of a world with zero emissions.”

GM plans to take the aggregate charging data from EVgo, ChargePoint and Greenlots and use it to improve the myChevrolet app. For instance, owners will be able to see if a charging station is available and compatible with the Bolt EV. It also will provide real-time data on charge stations to report if a charging station is working.

GM plans to create an app interface that will streamline the enrollment process for each of these networks. The automaker wants owners to be able to activate a charging session using the app instead of a membership card, but didn’t say when that feature would be rolled out.

GM recently made a few updates to the myChevrolet app that lets owners project the energy assist to the vehicle’s infotainment system via Apple CarPlay and Android Auto for drivers with model year 2017 or newer Bolt EVs.

This means Bolt EV drivers can access information through their infotainment system, like vehicle range, charging station locations and search, as well as route planning that takes into consideration charging stops along the way if the destination is out of range.

Original purchasers of new Bolt EVs will have access to these features at no additional cost for five years from the vehicle delivery date, according to GM.

GM doesn’t provide updates about the Bolt EV, and more broadly its electric vehicle program, at the same pace and frequency as say Tesla. But the company is still ramping up and expanding. GM recently expanded a battery lab, and a new LG Electronics plant in Michigan has come online.

The LG Electronics facility in Hazel Park started making battery packs this fall to supply GM’s Orion Assembly Plant, where the automaker builds the all-electric Chevrolet  Bolt.

GM’s plan to launch 20 new all-electric vehicles globally by 2023 and increase production of the Chevy Bolt.


Source: Tech Crunch

Holoride’s in-car VR solution is the best thing at CES 2019

After days of demos and announcements and miles of walking, I’m confident in declaring Holoride the best thing at this year’s CES. The designation of “The best thing at CES 2019” is my badging. This isn’t an official award handed out by a governing body. This is just me saying Holoride is the best thing I’ve seen at the show.

This year’s CES is fine, I guess. The main theme is connecting services around the smart home. There’s a huge range of devices that now support services from Amazon, Google and Apple. CES 2019 also featured the launch of new silicon chipsets and self-driving platforms. But the thing that impressed me the most is from Holoride, a startup from Audi that wants to put VR in cars to entertain and reduce motion sickness.

Iron Man needs help, Rocket told me. And like that I was thrust into a space battle against Thanos’ bad guys. There was an Oculus on my head and my body was dipping and diving, shooting through space, while I was waving my hands around, blasting the enemy. It was straight out of Disney World (partly because Disney helped with the content). Except I was in Vegas, in the back of an Audi SUV hitting speeds of 90 mph on a track.

After two laps around the track, I walked away fine. I didn’t feel sick at all, even though I’m the sort of person who can’t look at their phone in a car.

Matching the VR content to the vehicle’s movements is key to the Holoride experience. In short, when the car moves, the content moves in the same way. This reduces motion sickness, and, from my demo, I can confirm it works — at least on me.

The technology comes from a small startup recently spun out of Audi in a play to put VR in every car. The founders have been working on the technology behind the in-car VR system for several years. The automaker holds a minority interest through subsidiary Audi Electronics Venture, which helped develop the technology. Audi will license the technology to Holoride and the startup will use an open platform to allow any automaker as well as content developers to create whatever reality formats they desire.

I’ve experienced countless VR experiences, and this was one of the best demos I’ve had. The use case is compelling too. Not only does it provide entertainment, but it also solves motion sickness. It’s easy to imagine this in an ad-supported format in the back of an Uber or while on a long-distance bus. It could work in planes too. It could improve long car rides with the kids.

Holoride is a longshot and there are countless questions around the content, consumer outreach and compatibility. In order for it to take off, the company needs to build an ecosystem complete with developers, auto makers and consumers. Building amazing experiences is one thing; selling amazing experiences is even harder.

CES 2019 coverage - TechCrunch


Source: Tech Crunch

Microsoft Bing not only shows child pornography, it suggests it

Illegal child exploitation imagery is easy to find on Microsoft’s Bing search engine. But even more alarming is that Bing will suggest related keywords and images that provide pedophiles with more child pornography. Following an anonymous tip, TechCrunch commissioned a report from online safety startup AntiToxin to investigate. The results were alarming.

Bing searches can return illegal child abuse imagery

[WARNING: Do not search for the terms discussed in this article on Bing or elsewhere as you could be committing a crime. AntiToxin is closely supervised by legal counsel and works in conjunction with Israeli authorities to perform this research and properly hand its findings to law enforcement. No illegal imagery is contained in this article, and it has been redacted with red boxes here and inside AntiToxin’s report.]

The research found that terms like “porn kids,” “porn CP” (a known abbreviation for “child pornography”) and “nude family kids” all surfaced illegal child exploitation imagery. And even people not seeking this kind of disgusting imagery could be led to it by Bing.

When researchers searched for “Omegle Kids,” referring to a video chat app popular with teens, Bing’s auto-complete suggestions included “Omegle Kids Girls 13” that revealed extensive child pornography when searched. And if a user clicks on those images, Bing showed them more illegal child abuse imagery in its Similar Images feature. Another search for “Omegle for 12 years old” prompted Bing to suggest searching for “Kids On Omegle Showing,” which pulled in more criminal content.

Bing’s Similar Images feature can suggest additional illegal child abuse imagery

The evidence shows a massive failure on Microsoft’s part to adequately police its Bing search engine and to prevent its suggested searches and images from assisting pedophiles. Similar searches on Google did not produce as clearly illegal imagery or as much concerning content as did Bing. Internet companies like Microsoft Bing must invest more in combating this kind of abuse through both scalable technology solutions and human moderators. There’s no excuse for a company like Microsoft, which earned $8.8 billion in profit last quarter, to be underfunding safety measures.

TechCrunch received an anonymous tip regarding the disturbing problem on Bing after my reports last month regarding WhatsApp child exploitation image trading group chats, the third-party Google Play apps that make these groups easy to find, and how these apps ran Google and Facebook’s ad networks to make themselves and the platforms money. In the wake of those reports, WhatsApp banned more of these groups and their members, Google kicked the WhatsApp group discovery apps off Google Play and both Google and Facebook blocked the apps from running their ads, with the latter agreeing to refund advertisers.

Unsafe search

Following up on the anonymous tip, TechCrunch commissioned AntiToxin to investigate the Bing problem, which conducted research from December 30th, 2018 to January 7th, 2019 with proper legal oversight. Searches were conducted on the desktop version of Bing with “Safe Search” turned off. AntiToxin was founded last year to build technologies that protect networks against bullying, predators and other forms of abuse. [Disclosure: The company also employs Roi Carthy, who contributed to TechCrunch from 2007 to 2012.]

AntiToxin CEO Zohar Levkovitz tells me that “Speaking as a parent, we should expect responsible technology companies to double, and even triple-down to ensure they are not adding toxicity to an already perilous online environment for children. And as the CEO of AntiToxin Technologies, I want to make it clear that we will be on the beck and call to help any company that makes this its priority.” The full report, published for the first time, can be found here and embedded below:

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TechCrunch provided a full list of troublesome search queries to Microsoft along with questions about how this happened. Microsoft’s chief vice president of Bing & AI Products Jordi Ribas provided this statement: “Clearly these results were unacceptable under our standards and policies and we appreciate TechCrunch making us aware. We acted immediately to remove them, but we also want to prevent any other similar violations in the future. We’re focused on learning from this so we can make any other improvements needed.”

A search query suggested by Bing surfaces illegal child abuse imagery

Microsoft claims it assigned an engineering team that fixed the issues we disclosed and it’s now working on blocking any similar queries as well problematic related search suggestions and similar images. However, AntiToxin found that while some search terms from its report are now properly banned or cleaned up, others still surface illegal content.

The company tells me it’s changing its Bing flagging options to include a broader set of categories users can report, including “child sexual abuse.” When asked how the failure could have occurred, a Microsoft spokesperson told us that “We index everything, as does Google, and we do the best job we can of screening it. We use a combination of PhotoDNA and human moderation but that doesn’t get us to perfect every time. We’re committed to getting better all the time.” 

BELLEVUE, WA – NOVEMBER 30: Microsoft CEO Satya Nadella (Photo by Stephen Brashear/Getty Images)

Microsoft’s spokesperson refused to disclose how many human moderators work on Bing or whether it planned to increase its staff to shore up its defenses. But they then tried to object to that line of reasoning, saying, “I sort of get the sense that you’re saying we totally screwed up here and we’ve always been bad, and that’s clearly not the case in the historic context.” The truth is that it did totally screw up here, and the fact that it pioneered illegal imagery detection technology PhotoDNA that’s used by other tech companies doesn’t change that.

The Bing child pornography problem is another example of tech companies refusing to adequately reinvest the profits they earn into ensuring the security of their own customers and society at large. The public should no longer accept these shortcomings as repercussions of tech giants irresponsibly prioritizing growth and efficiency. Technology solutions are proving insufficient safeguards, and more human sentries are necessary. These companies must pay now to protect us from the dangers they’ve unleashed, or the world will be stuck paying with its safety.


Source: Tech Crunch