Zūm wins $150M from San Francisco schools to modernize and electrify student transport

The San Francisco Unified School District (SFUSD) has awarded Zūm, a startup that wants to upgrade student transportation, a five-year $150 million contract to modernize its transport service throughout the district.

Zūm, which already operates its rideshare-meets-bus service in Oakland, much of Southern California, Seattle, Chicago and Dallas, will be responsible for handling day-to-day operations, transporting 3,500 students across 150 school campuses starting this fall semester. The startup’s fleet of 206 buses, vans and cars is distributed based on specific use cases, placing students who live on busier routes on school buses and sending out cars and vans for others to increase efficiency. Zūm will also facilitate over 2,000 field trips per year for the school district.

Aside from Zūm’s five-year $53 million contract with Oakland Unified School District, which began in 2020, the SFUSD contract is the largest the startup has ever won. The company intends to use the funds to lease vehicles, hire drivers — a mix of salaried employees and gig economy workers — improve customer and operational support, and research and develop product enhancements to support the contract, a spokesperson for Zūm told TechCrunch.

Zūm’s transportation solution for SFUSD is expected to save the district $3 million per year on average, based on the cost of the incumbent’s solution.

“These savings are driven by our tech-driven route optimization and operations,” a spokesperson told TechCrunch. “Zūm has absorbed all the drivers who were previously serving SFUSD. The buses previously used were old and owned by the incumbent and have been moved out of the city. Zūm has deployed a new fleet of connected school buses and other vehicles, which will be converted to electric by 2025.”

Along with its fleet, Zūm offers school districts a cloud-based dashboard that allows them to manage operations, track movements, plan budget use and analyze performance and service data — the kind of tech that makes sense for schools to have but still seems radical given how slowly the public sector moves.

“A major challenge we experienced in the past was gaining visibility into the location of students and buses across the district,” said Orla O’Keefe, chief of policy and operations at SFUSD, in a statement. “We hope and expect that our families will benefit from Zūm’s student-centered technology. Families will be able to track their child’s bus in real time and … easily communicate with the driver regarding their child or any unique circumstances that may arise.”

Included in the contract is Zūm’s goal to help SFUSD electrify its entire fleet by 2025. Last year, the SF District Board of Education adopted a resolution to modernize its transportation in a way that would create more efficiencies, help the district meet sustainability goals and increase transparency across the system. Zūm says this contract will mark the first time SFUSD has updated its transportation solution in 40 years.

Earlier this month, Zūm announced a partnership with AutoGrid, an energy management and distribution software company, to transform the company’s fleet of electric buses in San Francisco and Oakland into one of the world’s largest virtual power plants.

“These contracts are building blocks to Zūm and AutoGrid’s vision of creating a 1 gigawatt virtual power plant in the next four years,” said a Zūm spokesperson. “Oakland Unified and San Francisco Unified are the first two districts in the U.S. to commit to 100% conversion to an emission-free EV fleet. Between these two contracts, Zūm will be carrying around 60,000 kWh charge on its EV fleet battery. To put this in perspective, during a power outage this much storage energy can power around 47,000 households per hour.”


Source: Tech Crunch

Microsoft in talks to back India’s Oyo

Indian budget hotel chain Oyo may have lost a significant portion of its business amid the pandemic, but it is inching closer to finding a new investor: Microsoft.

Microsoft is in advanced stages of talks to invest in Oyo, according to two people with knowledge of the matter. The size of the investment and the valuation are unclear. Oyo was valued at about $10 billion in 2019, though SoftBank, a major investor in Oyo, had slashed the Indian startup’s valuation to $3 billion earlier this year.

The deal may also involve Oyo shifting to use Microsoft’s cloud services, one of the people said. Both the sources requested anonymity as the matter is private.

Microsoft and Oyo founder and chief executive Ritesh Agarwal declined to comment Thursday evening.

The Indian startup, which laid off thousands of employees globally earlier this year as nations across the world enforced lockdowns, still has between $780 million to $800 million in its bank, Agarwal said at a recent virtual conference. (The startup had about $1 billion in the bank in December 2020.)

The pandemic hit the startup like a “cyclone,” he told Bloomberg TV earlier this month. “We built something for so many years and it took just 30 days for it drop by over 60%,” he said.

Earlier this month, and after Agarwal’s remarks at the aforementioned conference, Oyo said it had raised $660 million in debt. That debt was used to clear the previous debt, a third person familiar with the matter told TechCrunch.

If the deal materializes, it will be Microsoft’s latest investment in an Indian startup. The firm has backed a handful of startups in the past, including news aggregator and short-video platform DailyHunt.


Source: Tech Crunch

Livestream e-commerce: Why companies and brands need to tune in

What comes to mind when you think of livestreaming? In the U.S., most people would name their favorite celebrity leading a Q&A on Instagram or a gamer doing a speedrun on Twitch.

In China, it’s shopping, streamed live.

Livestream e-commerce has taken off in China in the last few years and is expected to yield more than $60 billion this year. In 2019, 37% of online shoppers in China (a cool 265 million people) made purchases on livestreams — and that was well before quarantine. In 2020, it’s estimated to have reached around 560 million people.

During Taobao’s annual Single’s Day Global Shopping Festival in 2020 (China’s Black Friday), livestreams accounted for $6 billion in sales — nearly doubled from a year earlier.

Starting to see a trend? The big U.S. companies have noticed, and they’re jumping on the bandwagon faster than you can say, “Swipe up to buy now!”

Last December, Walmart livestreamed shopping events on TikTok. Amazon released a live platform where influencers promote items and chat with customers. Instagram launched a Shop feature that encourages users to browse and buy within the app. Facebook also kicked off Live Shopping Fridays for the beauty and fashion categories.

“It’s an entertaining way for shops to tell the story behind their products. It brings buyers closer than ever to their favorite creators and allows them to have a voice in the conversation.”

Startups are growing fast to keep up with the heavy hitters — PopShop.Live raised $20 million to let people buy everything from books and toys to jewelry from sellers who livestream their offerings, and Whatnot raised a $50 million Series B, largely to expand its livestream commerce infrastructure. There’s also a burgeoning category of SaaS tools such as Bambuser, which is working with brands like Klarna to test native livestream shopping directly within branded apps.

At this pace, retailers will all welcome livestream commerce teams like they have influencer partnerships in recent years. It’ll just be part of the digital equation to stay competitive and relevant in the future of marketplaces and e-commerce.

From B.C. to 5G: The evolution of shopping

What is old is new again. Your grandparents spent years watching QVC because it balanced the experience of speaking with an associate with the convenience of their retirement community’s TV room. Livestream is today’s version of “shoptainment,” where hosts showcase products dynamically, interact with their audiences and build urgency with short-term offers, giveaways and limited-edition items.

Now, with livestream commerce, hosts can form deeper customer connections and answer questions in real time. It’s a new standard of communication that holds a longstanding truth from Istanbul’s Grand Bazaar to smartphones: People shop to kill time and are more likely to buy when they feel connected with a salesperson.


Source: Tech Crunch

The MKT1 interview: Growth marketing in 2021, hiring versus outsourcing, and more

Emily Kramer and Kathleen Estreich are the founders of of MKT1, a strategic marketing firm that does much more than just marketing. As we mentioned the last time we spoke with the company, it offers a plethora of services ranging from marketing consulting and organizing recruiting and mentoring workshops to angel syndicate investing.

The two founders took to Twitter Spaces on July 20 with TechCrunch Managing Editor Danny Crichton to talk about about the growth marketing industry. They offered some new perspectives, like thinking of growth marketing as an engine and other subdivisions of marketing that make up growth marketing, as the fuel.

After talking about what they were seeing in marketing, we opened the floor for a Q&A session that founders took advantage of to ask how to know when to hire a marketer and when is it good to outsource.

Below is an excerpt from the Twitter Spaces event, edited for length and clarity.

Help TechCrunch find the best growth marketers for startups.

Provide a recommendation in this quick survey and we’ll share the results with everybody.

What is growth marketing?

Emily Kramer: I think the easiest way to think about it is: Marketing consists of the fuel and an engine. Growth marketing is the engine and content marketing, product marketing, comms, events — all of that are your fuel. It’s building that engine: Everything from building marketing ops and making sure that you’re tracking and can get everything out the door, to what you’re doing with email, ads, SEO and on your website. All of these things that are used to drive your audience throughout your funnel.

“Marketing consists of the fuel and an engine. Growth marketing is the engine and content marketing, product marketing, comms, events — all of that are your fuel.”

It’s not just getting someone to sign up or getting someone to be a qualified lead to pass over to sales. It’s also supporting the customer success team and the product team. Anything that is communicating with your audience in a one-to-many way is how I think about the marketing function. Specifically growth marketing in general — it’s a full funnel, it’s the engine, and it’s ever changing.

We in marketing have 5,000 names for everything, including growth marketing. You’ll often hear in top-down sales organizations it is called demand gen, but I really think of demand gen as a subset of growth marketing focused specifically on driving leads to sales. That’s kind of what it is and how I define it. Every marketer you talk to would define it a little bit differently.

What does the landscape of growth marketing look like in 2021? What are you seeing in summer 2021?

Kramer: We’re seeing two major shifts. One is thinking about how community is a part of this, or at least throwing around the word “community” for things that have always been done. “Community-led growth” is obviously a big buzzword; that’s basically getting people in conversation to drive growth. The phrase “product-led growth” is another, and that is really just another way to describe self-serve.

Having growth marketers who can collaborate with product growth roles and product growth teams and having one centralized team has been a trend over the past 10 years. But now the term product-led growth is what we use for all of that. Marketers love to rebrand even their own functions.

Kathleen Estreich: A lot of companies are starting to think about growth marketing earlier. We’re seeing a lot of companies thinking about hiring their first marketer. It used to be you’d hire at Series A, but because all the funding rounds are sort of being moved up a level, a lot of seed-stage companies are thinking about growth earlier.

The skill sets of growth marketers are in high demand. They always have been, but it feels pretty acute right now. Given that a lot of the companies are raising money earlier and starting to try and build that traction faster to grow into the valuations, we’re starting to see a huge need. Pretty much every company we talked to is wanting to hire and thinking about growth levers they should be using earlier.

Where is there an oversupply of folks? Where is there an undersupply? Where’s the demand today? What’s underutilized today?

Estreich: In general, marketers are in pretty high demand. Product marketing in particular has been pretty interesting. We’re seeing a lot of folks in product marketing roles, because typically, the first marketer at a startup is someone who has product marketing experience and there are many companies being started and they’re looking for product marketers. And finding someone who has the experience in product marketing, who’s not just coming from a big company.

I think product marketing at a larger organization, you’re very much tied to a product line; you’re doing just product marketing. But at an early-stage company, you’re not doing just product marketing; you also need someone who understands distribution. So we encourage a lot of companies to hire someone that is what we call a pi-shaped marketer: Someone who has depth and competence in two areas of marketing.

Usually it’s product marketing and growth marketing, and finding that person is really challenging in a normal market. I would say in this market in particular, it’s a pretty tough role to fill. But if you can find the right person, you might have to make some trade-offs on either the level or the experience that you’re bringing someone in. But if you can find a person who has competence in product and growth marketing, I think that’s someone a lot of companies can benefit from in the early days of building their marketing teams.

Kramer: I’ve had a couple of startups that I’ve talked to, even in recent weeks, and I’ve heard, “Oh, our first marketer is going to be a community marketer.” That role is evolving and changing a lot. Back when I started doing startup marketing, about 10 years ago, community really meant social media, and it doesn’t mean that at all anymore. So finding people that have had that exact role before is really difficult.

In some cases, when people say community marketing, they mean they’ve done a lot of content, virtual events or customer success. I think when people post that role, it’s kind of like square peg, round hole or not knowing if it’s square peg, round hole. I sometimes see this mismatch on roles that are posted and the talent that is actually available.

I think my advice to marketers based on that is: Really read the job description, and maybe the title — does it match exactly what you’ve done, or does the title even match what you think you should be doing? Maybe there’s an opportunity there to kind of educate on what you can do and also educate on how to define roles in really early-stage companies.

When is a good time to start working with a growth marketer?

Estreich: A question we hear quite often is, “When do I know is the right time to hire my first marketer?” One of the things that Emily and I often tell founders is, the founding team is the first marketing team. You’re doing a lot of the early messaging and positioning. Usually kind of the early vision — that’s probably how you raised money. I think the way to think about it is to take a step back and ask, “Okay, what are the needs? What are the things that we’re trying to get done?” And thinking about product-market fit.

I think a product marketer, growth marketer or pi-shaped marketer is generally the first person that you would bring on. You want to make sure before you bring your first marketer that you actually have a product that’s ready to go to market. And if not, then it’s probably worth waiting until you have the product out there with some semblance of a handful of customers. Once you have that, then it might be time to start thinking about who that first marketer is.

I think the first marketer then is usually some combination of a product marketer with growth experience or a growth marketer with product marketing experience. Someone who, like Emily said at the beginning of the call, has experience with your business model and is ready to roll up their sleeves, because the first marketing job when you’re an early-stage company involves wearing a lot of hats, testing a lot of hypotheses and doing a lot of the work.

So you want to make sure that you don’t hire someone too senior who is not going to want to do the work. They’re just going to want to hire a team, which you’re probably not ready for. You also want to make sure they’re not too junior and they don’t even know what to do yet. Finding that balance, a midlevel person, is also going to be important.

Kramer: You mentioned that a product marketer can help you find the right niche to focus on. I think you should have some customers and a starting place. A better way to describe product marketers is actually audience marketers — they are figuring out how to communicate what you do to a specific audience. You probably have some idea, but they’re going to help you continue to explore within your team, like, “Should we expand to other audiences? Should we stay within this niche? What do those different audiences need? Are we talking to customers? What are they saying?”

They are responsible for knowing everything about your audience and also helping you grow into and test new audiences. That’s a huge part of the product marketing role. But again, it can be really risky to bring that person on too early at the sacrifice of building product and getting things out the door.

Is MKT1 seeing any trends with B2B and growth-stage businesses around the balance between hiring FTEs and outsourcing certain marketing functions?

Kramer: Early on, I think founders think, “I don’t need to hire a marketer. I’m spending so much time on marketing, but I don’t need to hire a marketer, or I’ll just hire a contractor or agency for content. I’ll hire a contractor or agency for paid or for SEM or even for SEO.” Then you end up with all of these contractors. But contractors, even the best of contractors, are only good when they have a contact or someone to help them review things, and when they have clear instructions on what they need to do. Because you’re working with so many clients, you can’t get up to speed on all of that quickly.

The management overhead of a contractor agency is sometimes just as much as doing the work yourself, especially if you are not experienced in that area, because of all the back and forth. Many times, marketing is more iterative than some other areas of the business where you can hand over some things, especially when it comes to the creative aspects, because you’re figuring out what your brand is. There’s just going to be a lot of back and forth.

I think there are a couple of areas where agencies and contractors are better to hire. One of those areas is paid searches. You won’t need to hire an SEM specialist for a while. And it is definitely a specialty; it is a unique beast and kind of changes a lot, what’s working and what’s not. Having someone who understands how that works and is inside AdWords all day is really helpful, so that’s a good area to bring someone on. So no matter the size of my marketing team, I think I’ve always had a search agency to augment. Even when I’ve had a dedicated search person on my team, I’ve still had an agency to augment them. That’s something you’ll always need; you’ll need different agencies as you scale to do different things.

I think another area where it makes sense is on the content side, to augment the content people or your product marketer. Again, you need to have a clear understanding of what you’re trying to write about, what you’re trying to say, what your unique perspective is, what your brand is, before you start paying a contractor to write a bunch of content. Because what you’re going to end up with if you do that, is just a bunch of content that doesn’t really say anything; it doesn’t really drive a goal.

So content, paid search, always really good areas. And then as you scale — not at the beginning, most likely there are some exceptions depending on what type of business you are — but PR is the other area where media relationships, I mean, we’re talking to TechCrunch here, but like they can probably speak more to this. But media relationships are something where economies of scale really come into play. So having an agency that is a master in media or has a bunch of media relationships makes a lot of sense. That’s more later on. PR, content and paid search, but make sure you have people internally to manage them or it can become more detrimental than helpful.


Source: Tech Crunch

The Lilium electric Jet will use batteries manufactured by Germany’s Customcells

Electric air taxi startup Lilium has tapped German manufacturer Customcell to supply batteries for its flagship 7-seater Lilium Jet.

The battery IP is the result of “multiple players,” a Lilium spokesperson told TechCrunch, but the manufacturing will be the sole job of Customcells. While Lilium declined to specify the number of battery systems as part of the agreement, it confirmed that Customcells will be manufacturing guaranteed capacity until 2026.

Customcells specializes in high-performance lithium-ion batteries for the aerospace, automotive and maritime industries. The manufacturer recently announced a new joint venture with luxury sports car maker Porsche AG, dubbed Cellforce Group, for the low-volume  production of batteries for racing cars and performance vehicles.

This is just the latest partnership Lilium has announced in recent months as it prepares to shift into component and vehicle testing. The Munich-based eVTOL company has developed an international network of partnerships with suppliers like Japanese company Toray Industries for carbon fiber composite; Spanish aerospace supplier Aciturri for the Jet’s airframe and Palantir Technologies, one of its investors, for software services. In June, Lilium added aerospace manufacturing giant Honeywell to its roster for the Jet’s flight control and avionics system.

Lilium’s decision to outsource major components to established manufacturers is a departure from many of the other leading eVTOL developers, like Joby Aviation, which have chosen to keep much of the engineering and production in-house. The strategy has a few advantages. For one, Lilium doesn’t have to spend millions – possibly hundreds of millions over time – in manufacturing facilities, or production and testing equipment. But the key advantage, Lilium executives suggest, may lie with the certification process.

Like other eVTOL manufacturers, the Lilium Jet must receive regulatory approval from the European Union Aviation Safety Agency and the Federal Aviation Administration in order to operate commercially in the EU and U.S., respectively. Lilium, in line with other major would-be players in the industry, has set an ambitious target of 2024 for commencing commercial operations. Established aerospace suppliers may use components that have already achieved a minimum performance standard recognized by regulators, which could save time in the certification process.

“Collaborating with experts, aerospace partners, is a deliberate choice for us,” Lilium’s chief program officer Yves Yemsi told TechCrunch earlier this year. “It will help us to reduce our time to market and still be safe.”


Source: Tech Crunch

Score a free month of Extra Crunch with your TC Sessions: SaaS 2021 pass

Whether you’re just starting to build your SaaS empire or you’re further along in your journey, you don’t want to miss TC Sessions: SaaS 2021 on October 27. This day-long virtual event, dedicated to the increasingly sophisticated world of software-as-a-service, features some of the sector’s biggest names, plenty of actionable advice and ample opportunity to network for, well, ample opportunities.

Learn how to scale, how to manage growth — of your business and of the massive amount of data it generates — and how to keep your products and services safe in an increasingly cyber-hostile world. And that’s just for starters.

Bonus Alert: Buy a TC Sessions: SaaS pass and receive a free, one-month subscription to Extra Crunch, our members-only program featuring exclusive daily articles for founders and startup teams.

Extra Crunch membership gives you the inside scoop and helps you stay ahead of the tech, business and investing trends every startup founder needs to know. Since Extra Crunch launched in 2019, we’ve posted more than 2,000 articles.

You’ll have access to exclusive articles on topics like market analysis, growth and fundraising. Here’s a quick peek at just some of the recent titles available to Extra Crunch subscribers:

Your membership also includes access to our weekly virtual event series, Extra Crunch Live. We hosted more than 40 events during 2020, and we built more interactivity into our 2021 format. We added a bunch of new stuff, too — like Pitch Deck Teardowns. Check out what’s going on with Extra Crunch Live in 2021.

We’re not quite ready to share the TC Sessions: SaaS event agenda, but register for updates and you’ll know when we announce new speakers, add events and offer ticket discounts.

TC Sessions: SaaS 2021 takes place on October 27. Join your global SaaS community to learn, inspire, connect and grow a stronger business. Buy your SaaS pass here and scoop up a free month of Extra Crunch goodness on us.

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Source: Tech Crunch

Drivers for Elon Musk’s Loop get a script about their ‘great leader’

Drivers for Elon Musk’s underground Loop system in Las Vegas have been instructed to bypass passengers’ questions about how long they have been driving for the company, declare ignorance about crashes, and shut down conversations about Musk himself.

Using public records laws, TechCrunch obtained documents that detail daily operations at the Loop, which opened in June to transport attendees around the Las Vegas Convention Center (LVCC) using modified Tesla vehicles. Among the documents is a “Ride Script” that every new recruit must follow when curious passengers ask questions.

The script shows just how serious The Boring Company (TBC), which built and operates the system, is about controlling the public image of the new system, its technology and especially its founder, Elon Musk.

“Your goal is to provide a safe ride for the passengers, not an entertaining ride. Keep conversation to a minimum so you can focus on the road,” advises the document. “Passengers will pepper you with questions. Here are some you may be asked and the recommended responses.”

If riders ask a driver how long they have been with the company, they are instructed to respond with: “Long enough to know these tunnels pretty well!” The document goes on to note: “Passengers will not feel safe if they think you’ve only been driving for a week (even though that could mean hundreds of rides). Accordingly, do not share how long you’ve been employed here, but instead, find a way to evade the question or shift the focus,” the document advises drivers.

When asked how many crashes the system has experienced (the script uses the term “accidents”), drivers are told to respond: “It’s a very safe system, and I’m not sure. You’d have to reach out to the company.” Riders should expect similarly vague responses if they wonder how many employees or drivers TBC has, or how much the tunnels cost to dig. (About $53 million in total).

The use of Tesla’s advanced driver assistance system that is branded “Autopilot” is clearly a sore point at TBC. Clark County does not currently permit the use of the various driver assistance features anywhere within the Loop system, including automatic emergency braking or technologies that make the vehicle aware of obstacles and keep the vehicle in lane.

Officials even require mechanics to check the vehicles to ensure these are not activated.

“In addition to completing the actions under the initial inspection checklist, maintenance staff will verify that the automatic features of the vehicle, such as steering and braking/acceleration/deceleration assist (commonly known as Autopilot) are disabled for manual loop operation,” the document reads. The following checks will be conducted on a daily basis by CWPM technicians, according to the Vehicle Maintenance plan viewed by TechCrunch.

If a passenger should ask whether the Loop’s Tesla vehicles use Autopilot, drivers will give a response. However, this content was marked “Public Safety Related Confidential” in the documents TechCrunch received and was redacted, as were many other technical details.

TechCrunch’s repeated requests to officials to explain this decision went unanswered.

He who shall not be named

The script also covers responses to questions about Musk himself: “This category of questions is extremely common and extremely sensitive. Public fascination with our founder is inevitable and may dominate the conversation. Be as brief as possible, and do your best to shut down such conversation. If passengers continue to force the topic, politely say, ‘I’m sorry, but I really can’t comment’ and change the subject.”

Nevertheless, the script provides a number of replies to common Musk questions. Ask what Musk is like and you should expect the answer: “He’s awesome! Inspiring / motivating / etc.”

Follow up with: “Do you like working for him?” and you’ll get a response that could have come straight from North Korea: “Yup, he’s a great leader! He motivates us to do great work.”

Should a customer wonder how involved Musk is in the business, the driver will tell them: “He’s the company founder, and has been very involved and supportive.” Questions about Musk’s erratic tweets will be brushed off: “Elon is a public figure. We’re just here to provide an awesome transportation experience!”

One question, however, seems to hint that not everyone is happy working for Musk: “Is it true what I’ve read about him in the papers that he [is a mean boss / smokes pot / doesn’t let employees take vacations / etc.]?” Your driver’s rather equivocal response will be: “I haven’t seen that article, but that hasn’t been my experience.”

On a side note: While the hundreds of pages of training documents and operational manuals that TechCrunch obtained detail strong policies against drug use and harassment at the Loop, the word “vacation” does not otherwise appear.

Tech that’s allowed

Because Clark County currently forbids the use of automated driving features in the Loop, human drivers could be part of the system for some time. But the system is home to plenty of other advanced technologies, according to design and operational documents submitted to Clark County. Each of the 62 Teslas in the underground Loop has a unique RFID chip — as used in contactless payment systems — that pinpoints its location when it passes over one of 55 antennas installed in the roadway, stations and parking stalls.

Each vehicle also streams data to 24 hotspots through the system, sharing its speed, state of charge, the number of passengers in the car, and whether they are wearing seatbelts. Riders should be aware that every car is also constantly streaming real-time video from a camera inside the passenger cabin. All this data, along with video from 81 fixed cameras throughout the Loop, is fed to an Operations Control Center (OCC) located a few blocks away from the Convention Center. Video is recorded and stored for at least two weeks.

In the OCC, an operator is monitoring the camera feeds and other sensors for security threats or other problems — such as a driver using their own cellphone or speeding. The OCC can communicate with any driver via a Bluetooth headset or an in-car iPad that displays messages, alerts and a map of the car’s location in the tunnels. Vehicles have strict speed limits, ranging from 10 mph within stations to 40 mph on straight tunnel sections, and must maintain at least 6 seconds of separation from the car in front.

During testing this spring, the documents reveal that Clark County officials found some drivers were not following all the rules. “When asked about the speed limitations, several drivers replied with wrong straightaway and/or curved tunnel speeds. None provided at station, express lane, or ramp speeds,” reads one document. “Drivers were not announcing to the passengers to buckle their seatbelts. When asked, [some were saying] that they are optional or not required.”

Several drivers were also failing to maintain the 6-second safety margin with cars in front. TBC told Clark County that it would provide refresher training in those areas.

TBC, Clark County, and the Las Vegas Convention and Visitors Authority, which oversees the LVCC, did not reply to multiple requests for comment for this story.

The LVCVA recently signed a contract with Alphabet’s spin-out urban advertising agency, Intersection Media, to sell naming rights to the Loop system, which it hopes will net it $4.5 million.

TBC is currently building two extensions to the Loop to serve nearby hotels and ultimately wants to build a transit system covering much of the Strip and downtown Las Vegas with more than 40 stations. That system would be financed by TBC and supported by ticket sales.


Source: Tech Crunch

Snapchat adds My Places feature to Snap Map, recommending spots to visit

As more people are venturing out into the world this summer (safely, we hope!), Snapchat wants to make it easier for people to find restaurants, stores, parks, and other interesting spots in their neighborhood. Today, Snapchat is starting to roll out the My Places feature on its Snap Map, which connects users with over 30 million businesses. Users can log their favorite spots, send them to friends, and find recommendations.

My Places has three main tabs: Visited, Favorites, and Popular. Visited lists places you’ve checked into on Snapchat, and Favorites saves, well, your favorites. But the Popular tab is particularly interesting, since it marks the first time that Snapchat is using an algorithm to provide personalized recommendations to help people engage with the world around them. The algorithm considers where you are, what you’ve tagged or favorited already, and where your friends and other Snapchatters have visited.

This further differentiates the social-forward Snap Map from more established resources like Google Maps and Apple Maps, which you can’t really use to find out what restaurants your friends like. Sure, Snapchat can’t give you directions to that trendy sushi bar, but it’s not meant to, just like how Google Maps isn’t meant to show you what bar all your friends went to without you last night.

Image Credits: Snapchat

Snapchat shared survey results indicating that its users are more likely on average to engage in “post-pandemic” activities (is that a good thing?), and added that 44% of Snapchatters turn to the Snap Map to find places around them that they’re interested in.

With over 250 million monthly active users on Snap Map, the company announced an update in May called Layers, which lets partner companies add data directly to their own map. So far, Snapchat has collaborated with Ticketmaster and The Infatuation, a restaurant recommendation website — these partnerships help users see where they can find live entertainment, or what great restaurants are hidden in plain sight. Snapchat plans to further integrate Layers into Snap Map and My Places later this year.

Last week, Snap announced that during Q2 this year, it grew both revenue and daily active users at the highest rates it has achieved in the last four years. Year over year, the app grew 23%.


Source: Tech Crunch

Twitter ‘acqui-hires’ the team from subscription news app, Brief

Twitter’s recent acquisition spree continues today as the company announces it has acqui-hired the team from news aggregator and summary app Brief. The startup from former Google engineers launched last year to offer a subscription-based news summary app that aimed to tackle many of the problems with today’s news cycle, including information overload, burnout, media bias, and algorithms that promoted engagement over news accuracy.

Twitter declined to share deal terms.

Before starting Brief, co-founder and CEO Nick Hobbs was a Google product manager who had worked on AR, Google Assistant, Google’s mobile app, and self-driving cars, among other things. Co-founder and CTO Andrea Huey, meanwhile, was a Google senior software engineer, who worked on the Google iOS app and had a prior stint at Microsoft.

Image Credits: Brief

While Brief’s ambitious project to fix news consumption showed a lot of promise, its growth may have been hampered by the subscription model it had adopted. The app required a $4.99 per month commitment, despite not having the brand-name draw of a more traditional news outlet. For comparison, The New York Times’ basic digital subscription is currently just $4 per week for the first year of service, thanks to a promotion.

Twitter says the startup’s team, which also includes two other Brief employees, will join Twitter’s Experience.org group where they’ll work on areas that support the public conversation on Twitter, including Twitter Spaces and Explore.

While Twitter wouldn’t get into specifics as to what those tasks may involve, the company did tell TechCrunch it hopes to leverage the founders’ expertise with Brief to build out and accelerate projects in both those areas.

Explore, of course, is Twitter’s “news” section, where top stories across categories are aggregated alongside trending topics. But what it currently lacks is a comprehensive approach to distilling the news down to the basic facts and presenting balance, as Brief’s app had offered. Instead, Twitter’s news items include a headline and a short description of the story, followed by notable tweets. There’s certainly room for improvement there.

It’s also possible to imagine some sort of news-focused product built into Twitter’s own subscription service, Twitter Blue — but that’s just speculation at this point.

Twitter says it proactively reached out to Brief with its offer. As part of its current M&A strategy, the company is on the hunt for acquiring talent that will complement its existing teams and help to accelerate its product developments.

Over the past year, Twitter has made similar acqui-hires, including those for distraction-free reading service Scroll, social podcasting app Breaker, social screen-sharing app Squad, and API integration platform Reshuffle. It also bought products, like newsletter platform Revue, which it directly integrated. The company even held acquisition talks with Clubhouse and India’s ShareChat, which would have been much larger M&A deals.

“We’re really glad we ended up at Twitter,” Hobbs told TechCrunch.

“Andrea and I founded Brief to build news that fostered a healthy discourse, and Twitter’s genuine commitment to improve the public conversation is deeply inspiring,” he said. “While we can’t discuss specifics on future plans, we’re confident our experience at Brief will help accelerate the many exciting things happening at Twitter today,” he added.

Hobbs said the team remains optimistic about the future of paid journalism, too, as Brief demonstrated that some customers would pay for a new and improved news experience.

“Brief pioneered a fresh vision for journalism, focused on getting you just the news you need rather than as much as you could withstand,” remarked Ilya Kirnos, founding partner and CTO at SignalFire, who backed Brief at the seed stage. “That respect for its readers made SignalFire proud to support founders Nick Hobbs and Andrea Huey, who are now bringing that philosophy to the top source of breaking news — Twitter.”

To date, Brief had raised a million in seed funding from SignalFire and handful of angel investors, including Sequoia Scouts like David Lieb, Maia Bittner, and Matt Macinnis.

As a result of today’s deal, Brief will wind down its subscription app on July 31. The company says it will alert its current user base today via a notification about its forthcoming shutdown but the app will remain on the App Store offering new features that allow users to explore its archives.


Source: Tech Crunch

Apple tweaks controversial iOS 15 Safari changes in latest beta

Apple is responding to user complaints and feedback about the controversial changes to the Safari mobile browser with today’s launch of iOS 15 and iPadOS 15 beta 4. The new Safari design first introduced at WWDC had moved the tab bar (URL bar) to the bottom of the screen — a fairly radical change for one of the iPhone’s most-used apps. It was meant to make the controls easier to reach, if using a phone with one hand. But critics said that the change made other often-used features — like the reload button or Reader Mode — harder to find and use, impacting the overall usability of the mobile browser itself.

To Apple’s credit, it’s clearly been listening to the feedback.

In the pre-iOS 15 design, the tab bar sits in its traditional spot at the top of the screen, with an easy-to-access Reader Mode button (the double A’s) on the left and the reload button on the right. At the bottom, you’d find the forward and back buttons, a share button, reading list and tabs buttons.

The iOS 15 design did away with all these useful access points to commonly used features, favoring the reachability of the tab bar over everything else. Instead, it used a three-dot “more” menu to hide everything else that you may want to do when browsing the web — like reload the website, share a link, view the page in Reader Mode, save an article to read later, and and so on. The list of actions that could be taken grew to over 20 items long, as a result.

On Apple pundit John Gruber’s The Talk Show podcast, he noted the new design wasn’t even popular inside Apple in the weeks leading up to the Safari announcement at WWDC. The internal sentiment among some was that the new design may look cool, but wasn’t all that usable, he claimed.

TechCrunch’s Editor-in-Chief Matthew Panzarino, who had joined as a guest on the July 21 episode, agreed that in theory, the idea of having less on the screen was a good idea. But in practice, it just didn’t work.

“When you actually use it, you realize that it actually clutters the screen more and makes it a little more confusing,” he said. “And it doesn’t give you much more screen real estate unless you take action — like scrolling — which makes it kind of weird.”

With the beta 4 update, Apple is trying to fix some of the issues that arose from this change in its new betas.

For starters, it has re-added a Share button to the tab bar, and put additional controls under that menu. Sharing links it probably one of the most-common tasks for web users, so it makes sense to put the button back in a place where it only takes one tap to use.

There’s also once again a reload button in the tab bar next to the domain name, though it’s a bit smaller compared with prior versions.

Meanwhile, a Reader Mode button will appear in the tab bar when Reader is available, and it can be accessed with just one tap.

The tab bar will also now minimize when you’re interacting with buttons on websites. Before, it had gotten in the way, causing usability issues where website buttons remained unreachable.

On iPadOS 15, users will notice tabs now appear on a standalone tab bar below the URL by default. The streamlined, compact tab bar that displays the URL and open tabs in one line — which was introduced in iPadOS 15 — can be enabled in Safari Settings.

It’s worth noting that Apple isn’t the first to rethink the mobile browser design in this way.

A former Google Chrome design manager, Chris Lee, recently wrote about his work on a similar redesign for the Chrome mobile browser with a bottom URL bar that Google ultimately decided never to launch. He said the changes had also received mixed reactions at the time. The new design had gained a cult following in the tech community but mainstream users found the changes “disorienting,” he explained.

There is something to be said for the muscle memory with using an app that’s launched as frequently as Safari is. Although you may like the placement of the bar (I initially did!), over time, you may find that the changes made it more difficult when you wanted to do more than simply visit a website or swipe between tabs. And there’s a learning curve when it comes to remembering not to reach for the top of the screen for the shortcuts to various actions, too.

The Safari update is one of several tweaks arriving with the new beta releases, which also include a way to share focus status with select contacts, a new XL widget size (which Apple Podcasts on iPad is using), and other, smaller updates.


Source: Tech Crunch